Common FAQ of Customers to our products
- 1.Product Performance
- Q: How many cloudy days can solar lights work?
A: Standard 3-5 days, extendable to 7 days with battery upgrade (see regional cloudiness data).
- Q: How to clean snow from solar panels in winter?
A: Use soft brush/warm water (no metal tools), tilt angle＞30° for auto-shedding (video guide).
- 2.Installation & Maintenance
- Q: Do I need professional installation?
- A: DIY videos available, but poles＞2m require engineer assistance (click to book service).
- Q: How often to clean solar panels?
A: Dusty areas: 3 months; Normal areas: 6 months (buy cleaning kit here).
- 3.Orders & Warranty
- Q: How to track my order?
A: Log in or enter order number for real-time tracking (DHL/SF Express API integrated).
- Q: How to claim warranty for non-human damage?
A: Submit video/photos, receive replacement within 48hrs (free return shipping).
